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Returns

Returns procedure for bespoke sized products

We hope that you will be satisfied with your Bespoke purchase. However, if you find anything wrong or not to your liking you need to notify Audio Chic within 7 days of receipt should you wish to return the product to us. We will be happy to refund 65% of the cost of the item, (Please check your measurements before placing the order) less carriage, provided that it is returned to us within 14 days of receipt. The returned item must be in an unmarked and saleable condition and with its original packaging.

Returns procedure for standard products

We hope that you will be satisfied with your purchase. However, if you find anything wrong or not to your liking you need to notify Audio Chic within 7 days of receipt should you wish to return the product to us. We will be happy to refund the cost of the item, less carriage, provided that it is returned to us within 14 days of receipt. The returned item must be in an unmarked and saleable condition and with its original packaging. You are fully responsible for the safe return of all goods. 

Change or cancel an Order

If you'd like to amend your order, i.e. change delivery address, add or delete optional extras etc. please contact Audio Chic and we will cancel or amend your existing order. If your order has already been despatched or delivered, then you'll need to follow our Returns Procedure (above) in the event of any unwanted products.

Missing, incomplete or damaged orders

If your order arrives and the goods are damaged or arrives incomplete, please contact Audio Chic within 72 hours of delivery. We will then arrange collection and or replacement at the earliest opportunity.

Manufacturing & Delivery

Manufacturing usually take 10-15 working days. We will send all tracking information when your item has been dispatched. If the packaging of any product received appears to be in a damaged condition, you must indicate this on the courier's consignment note when you sign for the consignment. Failure to do so may result in neither Audio Chic nor our couriers being held responsible for any claims for damages or shortages arising thereafter.