Returns procedure for bespoke sized products
We hope that you will be satisfied with your Bespoke purchase. However, if you find anything wrong or not to your liking you need to notify Audio Chic within 7 days of receipt should you wish to return the product to us. We will be happy to refund 90% of the cost of the item, (Please check your measurements before placing the order) less carriage, provided that it is returned to us within 14 days of receipt. Leg exchanges can be made FOC plus any additional cost if the required legs are longer, postage costs apply. The returned item must be in an unmarked and saleable condition and with its original packaging.
Change or cancel an Order
If you'd like to amend your order, i.e. change delivery address, add or delete optional extras etc. please contact Audio Chic and we will cancel or amend your existing order. If your order has already been despatched or delivered, then you'll need to follow our Returns Procedure (above) in the event of any unwanted products.
Missing, incomplete or damaged orders
If your order arrives and the goods are damaged or arrives incomplete, please contact Audio Chic within 72 hours of delivery. We will then arrange collection and or replacement at the earliest opportunity.
Manufacturing & Delivery
Manufacturing usually take 20-25 working days. We will send all tracking information when your item has been dispatched. If the packaging of any product received appears to be in a damaged condition, you must indicate this on the courier's consignment note when you sign for the consignment. Failure to do so may result in neither Audio Chic nor our couriers being held responsible for any claims for damages or shortages arising thereafter.