Terms and Conditions
Making A Purchase
We now accept credit/debit card payment over the phone and via a secure server operated by Cardsave for streamline. For security all card details are destroyed once payment has been made.
Payments via PayPal. We accept all major credit and debit cards via PayPals secure server. We do not see or store any customer credit card details, as all payment is received through PayPal, our secure payment partner. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. For web orders we will confirm that your order has been accepted by sending a receipt email to you at the email address you provide in your order form and these terms and conditions apply to such an order. If your order is made using the telephone then we shall send a Payment Request Invoice using PayPal via email, you do not need to have a PayPal account to process an order all major credit and debit cards are also accepted as payment. Our acceptance of your order brings into existence a legally binding contract between us. For telephone orders acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions. The prices payable for goods that you order are as set out in our website or as quoted by our customer services representative on the telephone.
Cancellation by us
We reserve the right to cancel the contract between us if:
1. we have insufficient stock to deliver the goods you have ordered;
2. we do not deliver to your area; or
3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4. if you are unable to make payment with your credit card or your card issuer does not authorise payment.
5. If we do cancel your contract we will notify you by telephone or email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Riverside House, Wigglesworth, BD23 4RQ or by e-mail to email@example.com
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
All of our products carry a 12 month warranty. We recommend that customers follow our installation instructions accurately to promote a trouble free product life. This does not affect your statutory rights. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.
Audio Chic do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses and to store your personal details. NO CREDIT CARD DETAILS ARE STORED ON OUR SYSTEM.
Every Audio Chic Product is an bespoke item, for any supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature i.e. a personal, business name or address, therefore cannot be returned or refunded. If your order is damaged in anyway once you receive it i.e. broken or cracked, please email or phone us straight away and DO NOT attempt to assemble the item, we will replace the damaged goods straight away. (We are unable to replace damaged goods if you have tried to fit them). Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Shipping And Handling
Delivery costs are detailed on the website except for certain items or locations. Any additional costs will be notified to you by email or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made. All packages are sent via Royal Mail Recorded Delivery where a signature will be required upon delivery.
We do our best to dispatch all orders within 20-25 working days of order confirmation. Bespoke items could take longer but we will advice when enquiring. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
All orders whether 'Free delivery' or 'Charged delivery ‘ refer to an order being sent to a given address ONCE only. We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery. We will not refund or replace goods that are delayed in transit due to any reason including industrial action by third parties. If the goods we deliver are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you phone us on 07861487589 or email: firstname.lastname@example.org with full details of the problem, within 10 working days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
1. to make good any shortage or non-delivery;
2. to replace or repair any goods that are damaged or defective.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Check the contents of the package carefully before installation. Audio Chic will not be held responsible for any costs where faulty product has been fitted.
If any fault is found with materials or workmanship, it must be reported immediately to Audio Chic. Remedial action will be taken, based on information received, on condition that:
1. Full details are supplied to Audio Chic;
2. The item has not been modified or tampered with;
3. The manufacturer is informed of any damage/shortages prior to installation.
Audio Chic does not accept responsibility for any problems that may occur through incorrect installation or exceeding our weight guidelines.
WEBSITE TERMS AND CONDITIONS
|These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
|Intellectual property rights
|Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.
|Licence to use website
|You may view, download for caching purposes only, and print pages or other content from the website, provided that:
|(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
|(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;
|Limitations of liability
|The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
|Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
|Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
|However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
|Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
|If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
|We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
|We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
|Law and jurisdiction
|This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
|Our contact details
|The full name of our company is: Audio Chic Limited
Company Number: 13691399. Registered Address: Riverside House, Wigglesworth BD23 4RQ
|You can contact us by email: email@example.com or Telephone: 07861487589